Return Policy

Return Policy

30-Day Money-Back Guarantee

We want you to be confident in every purchase from TheTradeshowSupply.com. If you are not completely satisfied with your order, you may return most items within 30 days of delivery for a full refund of the product price.

Eligibility for Returns

To qualify for a return:

• Item must be returned within 30 days of the delivery date.
• Item must be in new, unused, and resellable condition.
• All original packaging, accessories, and manuals must be included.
• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

The following items are not eligible for return except in the case of damage or defect on arrival:

• Custom-printed or personalized products (e.g., branded backdrops, custom apparel, printed giveaways).
• Clearance or final-sale items clearly marked as non-refundable.
• Items damaged due to misuse, improper setup, or normal wear and tear.

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

1. Contact us within 5 business days of delivery.
2. Include your order number, a description of the issue, and clear photos of the product and packaging.
3. We will review and, if approved, arrange a replacement, store credit, or refund.

Return Process

1. Email us at info@thetradeshowsupply.com with your order number and reason for return.
2. We will confirm eligibility and provide return instructions and the correct return address.
3. Pack your item securely to prevent damage in transit.
4. Ship the item back using a trackable shipping method and keep your tracking number for reference.

Return Shipping Costs

• If the return is due to our error (damaged, defective, or incorrect item), we will cover or reimburse reasonable return shipping costs or provide a prepaid label, at our discretion.
• For all other returns (change of mind, ordered wrong item, no longer needed), the customer is responsible for return shipping costs.

Refunds

• Once we receive and inspect your return, we will process your refund within 5–10 business days.
• Refunds are issued to the original method of payment for the product price only.
• Original shipping charges (if any) are non-refundable unless the return is due to our error.
• If the item is returned used, damaged, or missing parts, a partial refund or denial of refund may apply.

Exchanges

If you would like to exchange an item:

• Follow the return process above for the original item.
• You may place a new order at any time for the replacement item.

Late or Missing Refunds

If you have not received your refund after it has been approved:

• First check your bank or card account again.
• Then contact your bank or card issuer, as it may take additional time before your refund is officially posted.
• If you have done this and still have not received your refund, contact us at info@thetradeshowsupply.com.