Shipping Information
Processing Time
- Standard processing time is 1–2 business days for in-stock items.
- Custom or printed products (e.g., branded backdrops, custom apparel) may require additional production time, which will be noted on the product page.
Shipping Methods & Delivery
- Orders ship via major carriers (e.g., UPS, FedEx, USPS) based on destination, weight, and service level.
- At checkout, you’ll see available shipping options and estimated delivery dates based on your address.
- We recommend shipping to the hotel or venue early when planning for trade shows to allow for carrier or weather delays.
Shipping Costs
- Standard shipping is free on most orders delivered within the continental United States (unless otherwise noted at checkout).
- Expedited and rush shipping options, if available, will incur additional charges shown before you complete your order.
Shipping Addresses
- Please double-check your shipping address, event venue, and attention line before placing your order.
- We are not responsible for delayed or undeliverable shipments due to incorrect or incomplete addresses provided at checkout.
Order Tracking
- Once your order ships, you will receive a shipping confirmation email with tracking information.
- You can use this tracking link to monitor your shipment’s progress and estimated delivery date.
Lost, Delayed, or Damaged Shipments
- If your package appears lost or significantly delayed, please contact the carrier first using your tracking number, then contact us if additional assistance is needed.
- If your order arrives damaged, keep all packaging materials and contact us as soon as possible with photos so we can help resolve the issue with a replacement or claim where appropriate.
Payment Information
Accepted Payment Methods
- We accept major credit and debit cards (e.g., Visa, Mastercard, American Express, Discover).
- We may also accept digital wallets or alternative payment methods (e.g., Apple Pay, Google Pay, Shop Pay, PayPal) where available at checkout.
- All payments must be authorized and successfully processed before orders are shipped.
Currency
- All prices and payments are processed in U.S. dollars (USD).
Sales Tax
- Applicable sales tax will be calculated and added at checkout based on your shipping address and current tax regulations.
Payment Security
- Payments are processed through secure, PCI-compliant payment processors.
- We do not store full credit card numbers on our servers.
Billing Information
- Your billing information must match the details on file with your bank or card issuer to avoid delays or order cancellation.
- If your payment is declined, please contact your bank or try another payment method.
Invoices & Receipts
- An order confirmation and receipt will be emailed to you after your payment is successfully processed.
- If you need a formal invoice for your company or event records, please contact us with your order number and billing details.
